Privacy Policy

1. About Digilance Global

Digilance Global is a technology and digital solutions company providing services including software development, web development, artificial intelligence and automation, digital transformation consulting, digital marketing, branding, UI/UX design, cloud solutions, and related technology services.

For purposes of applicable data protection laws, Digilance Global may act as a data controller or data processor, depending on the nature of the service and the relationship with the individual or organization whose data is being processed.

2. Information We Collect

We may collect different categories of information depending on how you interact with us.

2.1 Information You Provide Directly

You may provide personal information when you:

• Submit an inquiry or contact form
• Request a quotation or consultation
• Subscribe to communications
• Apply for employment or opportunities
• Purchase or request our services
• Communicate with our team
• Participate in surveys, events, or campaigns
• Create an account where applicable

This information may include:

• Full name
• Business or organization name
• Email address
• Telephone number
• Job title or professional information
• Country or general location
• Project requirements
• Information contained in your communications with us
• Any other information you voluntarily provide

Please avoid submitting sensitive personal information through general website forms unless specifically requested and appropriate for the service being provided.

2.2 Information Collected Automatically

When you access our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Approximate geographic location
• Pages visited and time spent on pages
• Referring website and interaction data
• Date and time of access
• Technical and diagnostic information

This information may be collected through cookies, analytics technologies, server logs, and similar technologies.

3. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including to:

• Respond to inquiries and requests
• Provide quotations, proposals, and project estimates
• Deliver and manage our professional services
• Develop and maintain software and digital products
• Communicate with clients and prospective clients
• Provide technical and customer support
• Process transactions where applicable
• Improve our website, products, and services
• Personalize user experiences and analyze performance
• Detect and prevent fraud, abuse, and security threats
• Maintain the security and integrity of our systems
• Send relevant business or marketing communications where permitted
• Recruit and evaluate candidates
• Comply with legal and regulatory obligations
• Enforce our agreements and protect our legal rights

We will not use personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate legal basis or authorization.

4. Legal Basis for Processing

Depending on the circumstances, Digilance Global may process personal information based on one or more of the following grounds:

• Your consent
• Performance of a contract or steps taken before entering into a contract
• Compliance with a legal obligation
• Protection of legitimate business interests
• Protection of the rights, safety, or security of individuals
• Other lawful grounds permitted under applicable data protection legislation

Where processing is based on consent, you may withdraw your consent subject to applicable legal and contractual limitations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, analyze website usage, remember preferences, and support certain features.

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember user settings and preferences.
• Marketing Cookies: May be used to measure campaigns or provide relevant communications.

Where required by law, we will request your consent before placing non-essential cookies on your device. You may manage or disable cookies through your browser settings or our cookie preference mechanism where available.

6. Analytics and Third-Party Technologies

We may use third-party services for website analytics, performance monitoring, security, communication, customer relationship management, cloud infrastructure, and hosting. These providers process information on our behalf in accordance with applicable contractual and legal requirements.

7. Artificial Intelligence and Automated Technologies

As a technology company, Digilance Global may develop, integrate, or provide services involving artificial intelligence, machine learning, automation, chatbots, voice assistants, or other automated technologies.

Where such technologies process personal information, we take reasonable measures to ensure processing is conducted lawfully, securely, and for appropriate purposes. We will not intentionally use personal information submitted to us for unrelated AI model training purposes without an appropriate legal basis or contractual authorization.

8. Sharing of Personal Information

We do not sell your personal information. We may share personal information where reasonably necessary with:

• Employees, contractors, and authorized personnel
• Technology, hosting, and cloud service providers
• Analytics, communication, and security providers
• Government authorities or regulators where legally required

9. International Data Transfers

Some of our technology providers, infrastructure providers, or business partners may operate outside Kenya. Where personal information is transferred internationally, we take reasonable steps to ensure that such transfers comply with applicable data protection laws and safeguards.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain contractual records, meet legal obligations, resolve disputes, and maintain system security.

11. Data Security

We implement robust technical and organizational safeguards designed to protect personal information against unauthorized access, accidental loss, destruction, alteration, or misuse, including access controls, encryption, continuous monitoring, and secure backups.

12. Your Data Protection Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information, object to or restrict certain processing, withdraw consent, or lodge a complaint with the relevant data protection authority.

13. Marketing Communications

You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly at privacy@digilance.global.

14. Children's Privacy

Our website and services are not intentionally designed to collect personal information from children without appropriate parental or legal authorization.

15. Client Data and Data Processing

Where Digilance Global develops or manages software, databases, or cloud infrastructure on behalf of a client, personal information contained within those systems may belong to or be controlled by the client, with Digilance Global acting as a data processor.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When changes are made, we will update the "Last Updated" date at the beginning of this policy.

17. Contact Us