Terms of Service

Welcome to Digilance Global. These Terms of Service govern your access to and use of the Digilance Global website, digital platforms, products, and services.

By accessing our website, requesting our services, entering into an agreement with us, or otherwise engaging with Digilance Global, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Digilance Global

Digilance Global is a technology and digital solutions company providing services including, but not limited to:

• Custom software development
• Web design and development
• Mobile and web applications
• Artificial intelligence and automation solutions
• Business systems and enterprise applications
• UI/UX design
• Digital transformation consulting
• Cloud and technology solutions
• Digital marketing & social media management
• Branding and creative design
• Startup and product development

Specific services, deliverables, timelines, pricing, and responsibilities may be defined in a separate quotation, proposal, statement of work, or written agreement.

2. Acceptance of Terms

By using our website or engaging our services, you confirm that you have the legal capacity to enter into these Terms, any information you provide is accurate, you will use our services lawfully, and where acting on behalf of an organization, you have the authority to bind that entity.

3. Our Services

Digilance Global provides services according to the scope agreed with the client, including discovery, UI/UX design, software development, system integration, testing, deployment, and ongoing maintenance. Any work outside the agreed scope may be treated as an additional service and may incur additional fees.

4. Project Requirements and Client Responsibilities

Clients are responsible for providing accurate and timely information, materials, access credentials, approvals, content, and branding assets reasonably required to complete a project. Digilance Global is not responsible for delays attributable to circumstances outside our control or client approval delays.

5. Proposals, Quotations and Estimates

Proposals, quotations, and estimates specify scope, deliverables, timelines, fees, and assumptions. An estimate does not constitute a guarantee of final cost where project scope is subject to discovery or client modifications.

6. Fees and Payment

Fees and payment terms will be specified in the applicable quotation, proposal, invoice, or service agreement. Upfront deposits or milestone payments may be required before work begins or deliverables are released.

7. Changes to Project Scope

Clients may request changes to project scope. Material changes may require assessment of revised deadlines and additional costs through a formal change request.

8. Intellectual Property

Unless otherwise agreed in writing, Digilance Global retains ownership of its pre-existing intellectual property, source code frameworks, tools, templates, and methodologies. Upon full payment of all fees, ownership or licensing rights to specifically commissioned deliverables will be granted to the client.

9. Client Materials

Clients retain ownership of materials they provide (logos, images, text, databases, branding) and grant Digilance Global necessary permission to use such materials solely to deliver agreed services.

10. Software, Hosting and Third-Party Services

Projects may rely on third-party cloud hosting, domain registrars, payment processors, APIs, and AI platforms. Digilance Global does not control third-party platforms and cannot guarantee their continuous availability or pricing.

11. Artificial Intelligence and Automation Services

Where Digilance Global provides AI-powered solutions, clients are responsible for appropriately reviewing AI-generated outputs before relying on them for consequential business or legal decisions.

12. Digital Marketing Services

Marketing and SEO results depend on market conditions, platform algorithms, budgets, and audience behavior. Specific rankings or revenue are not guaranteed unless expressly stated in a written agreement.

13. Acceptable Use

You agree not to use our website or services to commit illegal activities, conduct fraud, distribute malicious software, attempt unauthorized access, or infringe intellectual property rights.

14. Confidentiality

Each party agrees to protect confidential information received from the other party and use it solely for legitimate purposes related to the business engagement.

15. Data Protection and Privacy

Digilance Global processes personal information in accordance with applicable data protection laws and our Privacy Policy.

16. Warranties, Disclaimers and Limitation of Liability

To the maximum extent permitted by law, services are provided on an “as available” and “as reasonably provided” basis. Digilance Global’s total liability arising from an engagement will be limited to the amount paid by the client for the specific service giving rise to the claim.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Kenya. Where disputes arise, parties will first attempt good-faith negotiation.

18. Contact Information